Accident Management

Specialising in accident management and accident replacement vehicles

Claims management

With over twenty years of experience, Chief Rentals understands how complicated and time-consuming managing a road traffic accident can be. That’s why we’ve developed a suite of services to make sure drivers are not inconvenienced after an accident.

We can take care of everything from first notification of loss through to any final settlement; everything is managed in-house including vehicle repairs and uninsured loss recovery. We guarantee industry-leading response times, one of the friendliest and most expert claims-handling teams and excellent vehicle and service quality.

Vehicle Hire


Credit hire

Chief Rentals has been providing accident replacement vehicles on credit hire for over twenty years. Credit hire is a simple concept - essentially if you or your client has been in a road traffic accident where they were not at fault, we can supply an accident replacement vehicle and allow a period of credit for the rental charges to be paid by the at-fault party.

The daily hire rates we charge are determined by the Association of British Insurers' General Terms of Agreement, to which Chief Rentals is a subscriber. Under this agreement, the at-fault party's insurer is invoiced for the car hire at the agreed rates and the bill is settled directly.

When renting an accident replacement vehicle on credit-hire from Chief Rentals, the client will be asked to sign a credit-hire agreement that clearly lays out the terms of hire, the charges and the period of credit.

Intervention hire

As one of Britain's biggest suppliers of non-standard vehicles, Chief Rentals is a major supplier of prestige cars, taxis, chauffeur cars, motorhomes, vans and dual control vehicles to the insurance industry.

We provide motor insurers with replacement non-standard vehicles where their client is at-fault, enabling the third party to maintain mobility and saving the insurer an expensive and time consuming third-party claim.

Chief Rentals is one of Britain's biggest suppliers of non-standard vehicles in the country and provides everything from refrigerated vans to top-of-the-range chauffeur cars.

Corporate fleet solutions

'Chief Rentals Corporate Fleet Solutions' is a separate business unit within the company which focuses on the specialist needs of the fleet management sector. We provide a menu of services which enables fleet customers to select only those services they require – everything from simple credit-hire right through to full accident management.

Chief Rentals Corporate Fleet Solutions offers total flexibility, allowing fleet customers to select only the services which complement their own business models. We work with a wide range of clients including corporate fleets, leasing companies, motor insurers and brokers.

As one of Britain's biggest suppliers of non-standard vehicles, Chief Rentals is the sensible choice if a fleet includes vehicle types other than just standard cars. We can provide all vehicle types including prestige, super-prestige and virtually any light commercial vehicle that might be required, even refrigerated vans, tipper trucks and crew-cabs.

Repair network

Chief Rentals’ repair network comprises the highest-quality and longest-established vehicle repair groups in the UK and all our repairers are either 100% PAS125 accredited or are working towards the Kitemark. Our partners are approved by major UK motor insurers.

We collect undriveable vehicles within one working day and offer well-maintained vehicles to suit the driver. Estimates are supplied within 24 hours of a vehicle arriving on site and repairs are carried out on receipt of an engineer’s authority.

Legal expenses insurance

Chief Rentals' legal expenses insurance products provide two extensive and flexible levels of motor cover, together with an exceptional
service, for a nominal annual premium. The policies provide £50,000-£100,000 of legal cover and benefits include: 
  • Pursuing a claim for death or personal injury
  • Recovery of clients' uninsured losses
  • Recovery of clients' loss of earnings
  • Provision of an accident replacement vehicle while our insured driver's own is off the road 
  • Recovery of hire and repair charges

Customer satisfaction

At Chief Rentals, we continuously measure customer satisfaction. All clients are asked to complete a short questionnaire to score our customer-service procedures and our team. We're delighted that our clients consistently score our performance at better than 9 out of 10.


Vehicle Plating Acceleration System (ViPAS TM) is a Business Process Management (BPM) suite that is unique to Chief Rentals. It enables us to meet the needs of taxi and private-hire drivers faster and better than any other supplier.

ViPAS TM fully integrates our case management workflow with our vehicle rental system, customer database and local authority vehicle compliance directories. It enables Chief Rentals to deliver more efficient and better executed customer-service procedures than other accident replacement taxis suppliers.

The results are faster response times, 24-hour delivery of replacement taxis and unmatchable service quality, as well as the highest referral/hire conversion rates in the sector.

Have you been involved in a car accident? Chief Rentals provides accident replacement vehicles for clients across the country. Speak to our team today on 01803 663838.

Torbay Rentals

01803 520494

Great Western Road, Paignton, Devon, TQ4 5EF

Midlands Rentals

0121 382 0000

Gravelly Hill North, Erdington, B23 6BA
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